His job is to protect the customer and the company.
Quality is not only work. It is a habit and a way of thinking.
Responsibilities – What He Does
A Quality Professional does these daily tasks:
Check raw material and finished product
Follow drawing, specification, and SOP
Find defects at the correct stage
Stop wrong parts from going forward
Study the problem when defect comes
Take action to avoid the same mistake again
Support the production team
Reduce rejection and rework
He does not fight with production.
He works together with production to improve quality.
Mindset – How He Should Think
Good quality starts from thinking.
A Quality Professional should think like this:
Customer is important
Quality comes first
No shortcut in quality
Focus on process, not people
Stay calm in pressure
Learn from mistakes
If mindset is strong, quality will be strong.
Principles – What He Must Follow
These are basic rules for quality work:
Quality is more important than quantity
Follow standards every time
Data is more important than guess
Do not assume anything
Improve work every day
These rules help to build trust.
Decision Making – How He Should Decide
Decision making is very important in quality.
Right way to decide:
Check standard first
Look at data
Think about customer impact
If doubt, stop the material
Do not take pressure decision
Solve root cause, not temporary fix
Stopping wrong material is also quality work.
Conclusion
A Quality Professional is not only a checker.
He is a supporter of production and protector of customer.
Quality is not one person’s job.
Quality is everyone’s responsibility.
